Terms of Service
Review Hammer is a trade name of Perkins Digital Solutions LLC, an Ohio limited liability company, Ada, Ohio.
Effective Date: November 7, 2026
1. Acceptance of Terms
These Terms of Service ("Terms") are an agreement between you ("Client") and Perkins Digital Solutions LLC, doing business as Review Hammer ("Review Hammer," "Agency," "we," "us"). By accessing or using Review Hammer's website, platform, client portal, or any services provided by Agency, you agree to be bound by these Terms. If you do not agree with these Terms, do not use our services.
2. Services
Agency provides digital marketing and software services, including but not limited to reputation management, review request automation, website building, CRM tools, calendar booking, and social media scheduling, through its platform accessible at app.reviewhammer.net.
3. Account Access
3.1 Client is responsible for maintaining the confidentiality of their account login credentials. 3.2 Client is responsible for all activity that occurs under their account. 3.3 Client must notify Agency immediately of any unauthorized use of their account. 3.4 Agency reserves the right to suspend or terminate accounts that violate these Terms. 3.5 Domain Access. Where website services are provided, Client may grant Agency access to their domain registrar account for the sole purpose of configuring DNS records to connect Client's domain to Agency's platform. Agency will only make changes required for service delivery and will not modify, transfer, or otherwise alter Client's domain registration or any unrelated DNS records. Client remains the sole owner of their domain at all times.
4. Acceptable Use
Client agrees NOT to use Agency's platform to: 4.1 Violate any applicable federal, state, or local law or regulation. 4.2 Send unsolicited SMS, email, or other communications to contacts who have not consented. 4.3 Upload, store, or transmit content that is illegal, harmful, defamatory, or infringing. 4.4 Engage in review gating, review manipulation, or any practice that violates the terms of service of Google, Yelp, Facebook, or other review platforms. 4.5 Use purchased, scraped, or unauthorized contact lists. 4.6 Attempt to gain unauthorized access to Agency's systems or other Client accounts. 4.7 Interfere with or disrupt the integrity or performance of the platform. 4.8 Reverse engineer, copy, or replicate Agency's systems, automations, or workflows.
5. Messaging and Communication Services
5.1 Where reputation management services include SMS messaging, Agency will set up and manage a dedicated phone number for automated review request messages on Client's behalf. 5.2 Client is responsible for ensuring all contacts have a prior business relationship authorizing outreach and for honoring all opt-out requests promptly, 5.3 Any additional phone numbers requested by Client for their own use are the sole responsibility of Client, including carrier registration and compliance, 5.4 Client is solely responsible for all phone and messaging usage costs associated with their account. Agency does not cover, advance, or subsidize Client messaging costs under any circumstance, 5.5 Client agrees to comply with all applicable email marketing laws, including the CAN-SPAM Act, and is solely responsible for obtaining lawful permission to email all recipients.
6. Review Hammer SMS Program
6.1 Anyone who provides a phone number and checks a consent box on our website agrees to receive text messages from Review Hammer of the type they consented to: non-marketing messages (appointment reminders, account and service messages, and responses to inquiries), marketing and promotional messages, or both. 6.2 Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. 6.3 Reply STOP to opt out at any time. You will receive one final message confirming the opt-out. Reply HELP for assistance, or contact support@reviewhammer.net or (419) 204-4633. 6.4 Carriers are not liable for delayed or undeliverable messages. 6.5 SMS opt-in data is handled as described in Section 7 of our Privacy Policy.
7. Social Media Services
7.1 Where social media services are included, Client is responsible for connecting and maintaining access to their social media accounts through Agency's platform. 7.2 If Client disconnects, revokes access, or changes social account credentials, automated posting will stop until access is restored. Agency is not responsible for missed posts resulting from a loss of connection. 7.3 All content posted to Client's social media accounts through Agency's platform remains the sole responsibility of Client. Client is responsible for ensuring posted content complies with the terms of service of any connected social media platforms. 7.4 Agency is not liable for any penalties, suspensions, or consequences imposed by social media platforms resulting from content posted through Agency's services. Agency does not guarantee post reach, engagement, visibility, or platform algorithm performance.
8. Payment, Billing, and Cancellation
8.1 Client agrees to pay all fees as outlined in their Client Service Agreement, including any applicable one-time setup fees and recurring subscription fees. Payments are processed by Stripe. 8.2 Where applicable, a free trial period will be provided as outlined in Client's Service Agreement. At the end of the trial period, the subscription automatically converts to a paid monthly subscription, and Client authorizes Agency to charge the payment method on file each month until the subscription is cancelled. 8.3 Client may cancel before the trial ends and will not be charged. After the trial, Client may cancel at any time by contacting support@reviewhammer.net or (419) 204-4633; service continues through the end of the current billing month and is not renewed. 8.4 All fees are non-refundable, including partial months, except as expressly stated in the Client Service Agreement. 8.5 Failure to maintain a valid payment method may result in service suspension.
9. Intellectual Property
9.1 Agency retains all ownership rights to its platform, systems, automations, workflows, templates, and tools. 9.2 Client retains ownership of their business data, contacts, and content they provide. 9.3 Client is granted a limited, non-transferable license to use Agency's platform during the term of their active service agreement only.
10. Data and Privacy
10.1 Agency collects and processes Client data as described in its Privacy Policy. 10.2 Client is responsible for obtaining appropriate consents from their own customers and contacts before adding them to Agency's platform. 10.3 Upon account termination, Client is responsible for exporting their data before account deactivation. Agency is not obligated to retain or provide Client data after account deactivation.
11. Third-Party Services
Agency's platform integrates with third-party services, including payment processors, phone carriers, and review platforms. Agency is not responsible for the availability, performance, or policies of third-party services.
12. Disclaimers
12.1 Agency's services are provided "as is" without warranties of any kind, express or implied. 12.2 Agency does not guarantee uninterrupted or error-free access to the platform. 12.3 Agency does not guarantee specific results from use of its services, including any number of reviews, rankings, leads, or bookings.
13. Limitation of Liability
Agency's total liability for any claim arising from use of its services shall not exceed the fees paid by Client in the 3 months preceding the claim. Agency is not liable for indirect, incidental, or consequential damages.
14. Suspension and Termination
14.1 Agency reserves the right to suspend or terminate Client's access for violation of these Terms, non-payment, or any conduct Agency determines to be harmful to its platform or other clients. 14.2 Client may cancel as described in Section 8.3 and in accordance with their Client Service Agreement.
15. Changes to Terms
Agency reserves the right to update these Terms at any time. Clients will be notified of material changes by email. Continued use of the platform after changes constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of the State of Ohio. Disputes shall be resolved in the courts of Hardin County, Ohio.
17. Contact
For questions about these Terms, contact Perkins Digital Solutions LLC dba Review Hammer, Ada, Ohio, support@reviewhammer.net, (419) 204-4633.
v1.2 (November 7, 2026)